What mobile and web browsers are supported by Masterpass™?
What does the "Remember Me On This Device" checkbox do?
I forgot which mobile number is associated with my account, what do I do?
I forgot which email address is associated with my account, what do I do?
What should I do if I no longer have access to the email address or phone number associated with my Masterpass account?
If you still have access to either your mobile phone number or your email address, you can sign in to your account using that information. It's also easy to update the personal information associated with your Masterpass account.
First sign in to your account and select Edit Wallet Information and make the necessary edits to your wallet. When you are finished making edits click Continue.
If you no longer have access to either your email or mobile phone number, please contact MasterPass Support by calling us on 0800 056 3608 (this is a free phone number, which is usually free to call from landlines but charges may apply from mobile phones), or 020 3684 5486 (standard call charges apply).
Why did I receive an email saying there was a change to my account?
What is express checkout, and how can I enable it with a merchant?
Enabling express checkout with a merchant is the fastest and easiest way to buy with your Masterpass on that merchant’s site. When logged in to your account on that merchant’s site, just click the Masterpass checkout button to instantly complete your purchase! You won’t need to sign into your wallet or enter a password when checking out on that merchant’s site.
Express checkout is available at select merchants, and will be offered after you complete your purchase with that merchant. Some may also offer the option to enable express checkout outside of checkout.
How to disable express checkout for a merchant?
Why am I being prompted for additional security information when adding or editing a card?
When you add a new card or edit an existing card, you may be prompted for an online security measure, put in place by the financial institution that issued your card. By entering your additional security information, you confirm that you are the authorized cardholder and your card can then be added securely. This measure helps to reduce the risk of card fraud on your account.
For more information on Mastercard SecureCode, please visit the following url: http://www.Mastercard.us/support/securecode.html. For more information on Verified by Visa, please visit the following url: http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.html
Can I enter a PO Box address as a shipping or billing address?
My card was declined by the merchant, what should I do?
First, you should check that you have the correct and up-to-date card information stored in your wallet. Sign in to your Masterpass account, then select View all underneath Payment Methods. If the information is incorrect, click the Edit icon next to the card that was declined, and re-enter your card information.
If the card information is correct, it's best to call the bank or financial institution that issued the card to see why it was declined. There is usually a customer service number for the issuing bank right on the back of your card.
What if the merchant doesn't accept the card I want to use to checkout?
Why can't I ship to the address I want to?
During checkout, I've selected the "Masterpass" checkout button on the Merchant's site, but now I've reached a new page. How do I sign in to my wallet?
After clicking or tapping the Masterpass checkout button, you will be directed to enter your password to sign in. If you have not selected “Remember Me On This Device” previously or have not checked out on that browser before, you will have to enter your email or phone number to complete the sign in.
For future checkouts (if you have cookies enabled in your browser), select the Remember Me checkbox and you will only need to enter your password to complete your purchase.
How do I sign up for Masterpass during checkout if I don't have one already?
Click or tap the Masterpass button on the Masterpass checkout site. Enter your email address or phone number and select Sign Up, when available. You will be prompted to enter your card details and profile information to create your new Masterpass wallet and complete your purchase.
You can continue to use your Masterpass to make purchases wherever you see the Masterpass button during checkout.
What should I do if I believe fraudulent purchases were made on my card account?
If you believe a fraudulent purchase has been made with your Masterpass account, you should immediately contact the financial institution that issued the card you used and report your concerns.
Usually, there is a customer service number for your financial institution on the back of each card. If the card in question is a Mastercard card, you can always contact the Mastercard Assistance Center at 1-(800)-62-277478.