I forgot my password - what do I do?
How do I add a new card to my wallet?
How do I remove a card from my wallet?
How do I update my card or billing information?
How do I delete my Masterpass account?
I'm signing in on a new device and it's asking me for more authentication - what do I do?
What mobile and web browsers are supported by Masterpass?
What does the "Remember Me On This Device" checkbox do?
I forgot which mobile number is associated with my account, what do I do?
I forgot which email address is associated with my account, what do I do?
What should I do if I no longer have access to the email address or phone number associated with my Masterpass account?
If you still have access to either your mobile phone number or your email address, you can sign in to your account using that information. It's also easy to update the personal information associated with your Masterpass account.
First sign in to your account and select Edit Wallet Information and make the necessary edits to your wallet. When you are finished making edits click Continue.
If you no longer have access to either your email or mobile phone number, please contact Masterpass Support by dialing 800-110-2019 for assistance.
Can I enter a PO Box address as a shipping or billing address?
My card was declined by the merchant, what should I do?
First, you should check that you have the correct and up-to-date card information stored in your wallet. Sign in to your Masterpass account, then select View all underneath Payment Methods. If the information is incorrect, click the Edit icon next to the card that was declined, and re-enter your card information.
If the card information is correct, it's best to call the bank or financial institution that issued the card to see why it was declined. There is usually a customer service number for the issuing bank right on the back of your card.
What if the merchant doesn't accept the card I want to use to checkout?
Why can't I ship to the address I want to?
During checkout, I've selected the "Masterpass" checkout button on the Merchant's site, but now I've reached a new page. How do I sign in to my wallet?
After clicking or tapping the Masterpass checkout button, you will be directed to enter your password to sign in. If you have not selected “Remember Me On This Device” previously or have not checked out on that browser before, you will have to enter your email or phone number to complete the sign in.
For future checkouts (if you have cookies enabled in your browser), select the Remember Me checkbox and you will only need to enter your password to complete your purchase.