What do you want to know?
Can't find what you're looking for? Call us at 1 888-327-6270

Wallet

Where can I use Masterpass™ today?
You can use Masterpass wherever you see the masterpass button online. Visit https://www.mastercard.us/en-us/consumers/payment-technologies/masterpass.html
What mobile and web browsers are supported by Masterpass?
Masterpass works on modern web and mobile browsers including Chrome, Firefox, Safari, and Internet Explorer 11+. Tablet and mobile devices running either iOS 6+ or Android are also supported.
What does the "Remember Me On This Device" checkbox do?
The  Remember Me On This Device  checkbox allows you to sign into your  Masterpass account faster. This option allows your Masterpass profile to be recognized whenever you click the Masterpass  button or sign in to manage your Masterpass account, creating a quicker checkout experience. Your user name will be pre-populated and you will be able to bypass the onetime code authentication.  You can stop being remembered at any time by clearing cookies within your browser's options menu.  If you would like to change your account or sign in credentials, you can select Change your account in the footer and either change your sign in information or select a new account.
I forgot which mobile number is associated with my account, what do I do?
Your Masterpass has that information and you can access it from your computer or mobile device. Sign in to your Masterpass account using the email address you entered when you created the account and you will be brought to your Account account screen that shows the mobile number associated with your account listed in the Account Information  section.  
I forgot which email address is associated with my account, what do I do?
Your Masterpass account has that information and you can access it from your computer or mobile device. Sign in to your Masterpass account using the mobile phone number you entered when you created the account and you will be brought to your account screen that shows the e-mail address associated with your account listed in the Account Information  section.  
What should I do if I no longer have access to the email address or phone number associated with my Masterpass account?

If you still have access to either your mobile phone number or your email address, you can sign in to your account using that information. It's also easy to update the personal information associated with your Masterpass account.

First sign in to your account and select Edit Account Information and make the necessary edits to your account. When you are finished making edits click Continue.

If you no longer have access to either your email or mobile phone number, contact us at 1 888-327-2943 or 1 636-722-6270

Why did I receive an email saying there was a change to my account?
We want to ensure the security of your Masterpass, so we send a confirmation email whenever a change is made to your account. If you did not make any changes, contact us at 1 888-327-2943 or 1 636-722-6270
What is express checkout, and how can I enable it with a merchant?

Enabling express checkout with a merchant is the fastest and easiest way to buy with your Masterpass on that merchant’s site. When logged in to your account on that merchant’s site, just click the Masterpass checkout button to instantly complete your purchase! You won’t need to sign into your account or enter a password when checking out on that merchant’s site.

Express checkout is available at select merchants, and will be offered after you complete your purchase with that merchant. Some may also offer the option to enable express checkout outside of checkout.

How to disable express checkout for a merchant?
If you want to disconnect your Masterpass from a merchant, simply sign in to your Masterpass and click Connections . Scroll down the list until you find the merchant you want to disconnect from, and click the Disconnect  button. If you want to re-connect at any time, visit the merchant’s site or app and you can connect your Masterpass again.
Why am I being prompted for additional security information when adding or editing a card?

When you add a new card or edit an existing card, you may be prompted for an online security measure, put in place by the financial institution that issued your card. By entering your additional security information, you confirm that you are the authorized cardholder and your card can then be added securely. This measure helps to reduce the risk of card fraud on your account.

For more information on Mastercard SecureCode, please visit the following url: http://www.Mastercard.us/support/securecode.html. For more information on Verified by Visa, please visit the following url: http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.html 

Can I enter a PO Box address as a shipping or billing address?
Yes, you can store a P.O. Box in your Masterpass as a shipping or billing address. However, since some merchants can't ship to P.O. Boxes, it's best to check their policy before choosing to ship to a P.O. Box. If you wish to store a P.O. Box as a billing address but receive an error message, please contact the bank or financial institution that issued your card to see if the issue is with your billing address.
My card was declined by the merchant, what should I do?

First, you should check that you have the correct and up-to-date card information stored in your wallet. Sign in to your Masterpass account, then select View all underneath Payment Methods. If the information is incorrect, click  the Edit icon next to the card that was declined, and re-enter your card information.

If the card information is correct, it's best to call the bank or financial institution that issued the card to see why it was declined. There is usually a customer service number for the issuing bank right on the back of your card.

What if the merchant doesn't accept the card I want to use to checkout?
Although we allow you to save all major cards in your account, some merchants may not accept all cards. If a card is not accepted, you will not be able to choose this card at checkout, and the card icon will be disabled. Retailers that offer Masterpass as a checkout option will always accept Mastercard. 
Why can't I ship to the address I want to?
Every merchant is unique, and each one has its own policy when it comes to shipping. If a merchant cannot ship to one of your saved addresses, the icon containing the address will be disabled. Please select an alternate shipping address, if possible. If not, please contact the retailer directly for further assistance.
During checkout, I've selected the "Masterpass" checkout button on the Merchant's site, but now I've reached a new page. How do I sign in to my wallet?

After clicking or tapping the Masterpass checkout button, you will be directed  to enter your password to sign in. If you have not selected “Remember Me On This Device” previously or have not checked out on that browser before, you will have to enter your email or phone number to complete the sign in.

For future checkouts (if you have cookies enabled in your browser), select the Remember Me checkbox and you will only need to enter your password to complete your purchase.

How do I sign up for Masterpass during checkout if I don't have one already?

Click or tap the Masterpass button on the Masterpass checkout site. Enter your email address or phone number and select Sign Up, when available. You will be prompted to enter your card details and profile information to create your new Masterpass account and complete your purchase.

You can continue to use your Masterpass to make purchases wherever you see the Masterpass button during checkout.

What should I do if I believe fraudulent purchases were made on my card account?

If you believe a fraudulent purchase has been made with your Masterpass account, you should immediately contact the financial institution that issued the card you used and report your concerns.

Usually, there is a customer service number for your financial institution on the back of each card. If the card in question is a Mastercard card, you can always contact the Mastercard Assistance Center at 1 888-327-2943.

I received an email/phone call from Mastercard about my account but it appears to be a scam or a phishing email. What do I do?
Cardholders should always safeguard their personal information and not respond to any suspicious emails or other inquiries. If you receive a suspicious email, please forward the email to StopIt@Mastercard.com for investigation.